For many weeks, I tried the phone number listed on the voucher and kept getting no tone when I rang.
I searched for Ecco Fremantle and did not find a website for it. Only one for Ecco North Perth, with no reference to the Fremantle store. TrueLocal.com.au had an entry for Ecco Fremantle with the number that I dialed so I tried it again and it again did not go through.
I found on google a post by some angry customers on another website saying that the shop had moved to North Perth. No effort was made to let customers know about this on
1. Their new website
3. via Scoopon
I called up the North Perth store and was told that, even though I was told via the scoopon I needed to call to book, instead I needed to book via their admin over email and that they are getting hundreds of emails each day so they may not be able to finalize the booking before the expiry date. Even if I email today, I still am not guaranteed to be able to use the voucher unless I go in before 31st March 2012 during lunch to use the voucher. After talking to him, I realised he didn't even give me the email address I needed to book. This was enough evasion for me to decide to write to scoopon to get the voucher refunded.
After trying various means to book over the phone with Ecco Fremantle, I have only today discovered that the business has closed down in that location. Nothing on my scoopon voucher site says that they have relocated. I have called them on the new number and am concerned that they will not honour this voucher as they would not take a booking over the phone (which your scoopon says is the only way we can book) and they said that whilst they ahve extended the voucher to Dec 2012, we need to have the booking finalised by the 31st March over email. I am very concerned about this and deeply disappointed. Please refund my money and email me back that this has been done.
Even doing so, I think being burnt like this and even with a refund, considering the amount of time running around trying to get some value out of the $39 i have given, it will make me quite reluctant to buy a scoopon again.
I got a refund from them but they did not contact me back to let me know that it had been processed. Not cool Ecco, not cool! Scoopon should have shown on their website that the business had changed location and number. Even though I got a refund in the end, it was much ado about nothing.